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This policy applies when you visit our website, contact our team, or use Eastorya travel-planning services.

We may collect information you provide directly, including your name, email address, telephone or messaging details, nationality, travel dates, preferences, dietary or accessibility needs, passport details when required for confirmed bookings, and correspondence with our team.

Our website may also collect technical information such as IP address, browser type, device information, referring pages, approximate location, cookie identifiers, and pages viewed.

• To answer enquiries and prepare personalized travel proposals.
• To arrange confirmed accommodation, transport, tickets, guiding, and related services.
• To process payments and maintain booking records.
• To provide customer support, safety assistance, and service updates.
• To improve our website, services, and communications.
• To meet legal, accounting, fraud-prevention, and regulatory obligations.

We share only what is reasonably necessary with service providers involved in your trip, such as hotels, transport operators, guides, ticketing partners, payment providers, and technology vendors. We may also disclose information where required by law or to protect travelers, our business, or others.

Travel arrangements may require information to be processed in China and other countries included in your itinerary. Data-protection standards can differ between jurisdictions. We take reasonable measures to use information only for the intended travel service.

Cookies may support essential site functions, preferences, security, performance measurement, and analytics. You can control many cookies through your browser, although disabling them may affect site functionality.

We retain information for as long as needed to provide services, resolve disputes, maintain business and tax records, and comply with law. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.

Depending on applicable law, you may request access, correction, deletion, restriction, or a copy of your personal information, or object to certain uses. You may unsubscribe from marketing communications at any time.

Our website is not directed to children independently arranging travel. Information about minors should be provided only by a parent, guardian, or authorized group organizer when necessary for a booking.

Our site may link to external websites and services. Their privacy practices are governed by their own policies, which we encourage you to review.

We may update this policy to reflect changes in our services, technology, or legal obligations. The effective date at the top of this page shows the latest revision.

Questions or privacy requests can be sent to hello@eastorya.com or through our Contact page.